General conditions of sale

Preamble : These general terms and conditions of sale (GTC) apply to all product sales made via the AIRTRAVIA website for delivery in mainland France and internationally. They are accessible at any time on our website and shall prevail, where applicable, over any other version or contradictory document.

Article 1. General provisions: THE These general terms and conditions of sale (GTC) govern the sale of products by AIRTRAVIA to individual and professional customers. These conditions apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution and marketing channels.

Article 2. Clause on product representation

The photographs and illustrations of the products shown on the website are for illustrative purposes only and are not contractually binding. We strive to represent the products as accurately as possible. However, due to various factors such as lighting, screen display settings, or product improvements, minor variations may exist between the images and the final product delivered.

These differences cannot under any circumstances be considered as defects or non-conformities and will not give rise to a refund or exchange, except in cases where the product received presents a substantial non-conformity with the essential characteristics indicated in the description.

Article 3. Orders:  You can place your order on our website. The ordering process involves several steps. Once you have selected your products and validated your shopping cart, you will need to:

  • Confirm the choice of selected products.
  • Confirm the delivery and billing address.
  • Make the payment under the specified conditions.
  • Confirm all information, note-taking and acceptance of these Terms and Conditions.

Order confirmation implies acceptance of these terms and conditions of sale, acknowledgement of having read and understood them fully, and waiver of any right to invoke one's own terms of purchase or any other conditions. All data provided and the recorded confirmation will serve as proof of the transaction.

Article 4. Prices: THE Products are supplied at the prices in effect on the website at the time the order is registered by the seller. Prices are expressed in euros, excluding and including VAT. Prices take into account any discounts offered by the seller on the website. These prices are fixed and non-negotiable during their period of validity, but the seller reserves the right to change prices at any time outside of this period.

Article 5. Payment terms: Payment is due immediately upon ordering, including for pre-ordered items. You can pay by credit card or any other method offered by the website. Secure online payment by credit card is processed by our payment service providers. The information transmitted is encrypted using state-of-the-art technology and cannot be read during transmission over the network.

Article 6. Delivery: The products are delivered to the delivery address indicated when the order was placed, within the stated timeframe. This timeframe does not include order preparation time.In the event of a shipping delay, you will receive an email informing you of any potential impact on the delivery timeframe initially provided. In accordance with legal provisions, in the event of a delivery delay, you have the option to cancel your order under the terms and conditions defined in Article L 138-2 of the French Consumer Code.

To offer you the most competitive price possible, we have chosen to eliminate certain logistics intermediaries. Shipments are therefore made directly from our warehouses in China.

Article 7. Cancellation, Return and Refund Policy

Our shipments are made directly from our international logistics centers located in China to guarantee you the best rates. All orders placed on our website are binding on the buyer. However, we offer an extensive return policy to ensure your satisfaction.

7.1. Right of withdrawal and returns

The customer has a period of 60 days You have 14 days from the date of receipt of the product to request a return or exchange. This period includes the statutory 14-day right of withdrawal, to which our company adds an additional 46 days.

  • Product condition: Products must be returned in their original condition, unused, complete and in their original packaging allowing for immediate resale.

  • Return shipping costs: In accordance with the law, return shipping costs are the sole responsibility of the customer.

  • Depreciation and compliance costs: If a depreciation of the goods is found after inspection in the case of a returned defective or damaged product, the returned product will undergo a technical inspection. A fixed deduction of 10% of the total amount The order amount will be deducted from the refund. This amount corresponds to the depreciation in the commercial value of the product following its compliance, re-labeling and restocking to ensure identical quality for the next purchaser.

7.2. Conditions of the commercial advantage

The 60-day return period is a satisfaction guarantee offered by airtravia. To maintain the viability of this service:

  • This benefit only applies to one first return or exchange.

  • Once a return or exchange procedure has been completed for a product or order, no further requests can be accepted for that same transaction.

7.3. Refund Procedure

The refund will be issued after receipt and inspection of the package by our services, via the payment method used at the time of purchase, less the flat-rate depreciation mentioned above.

7.4 Reimbursement Terms

• The refund will be made within 10 to 15 days after receipt and validation of the product return.
•The refund will be issued via the same payment method used for the purchase.

7.5 Exceptions to reimbursement

No refunds will be issued for the following products:

• Used, damaged or returned incomplete.
• Outside the withdrawal period.
• Not complying with the return conditions mentioned above.

7.6 Right of withdrawal

In accordance with the provisions of Articles L221-18 et seq. of the Consumer Code, the consumer has a period of 14 days to exercise their right of withdrawal from the date of receipt of the order.

However, within the framework of an amicable agreement, A partial refund may be offered to the customer as a goodwill gesture, in resolution of a dispute or dissatisfaction.

In case ofexpress acceptance of this partial refund by the customer, the latter acknowledges waiving their right of withdrawal, the agreement constituting a final solution accepted by both parties. The transaction is then considered complete, and No returns, additional refunds, or exchanges will be permitted afterwards..

It is the client's responsibility to verify and validate this agreement before any acceptance.

Article 8. Product Warranty: In accordance with the law, the products supplied by the seller are covered by the legal guarantee of conformity and the guarantee against hidden defects. These guarantees allow the customer to return defective or non-conforming products.

Article 9. Right of withdrawal: In accordance with current legislation, consumers have a period of 60 days from receipt of the product to exercise their right of withdrawal with the seller, without having to pay any penalty.

Article 10. Force majeure: AIRTRAVIA shall not be held liable for any failure to perform or delay in performing any of its obligations under these terms and conditions of sale if such failure or delay is due to force majeure. For the purposes of this clause, force majeure shall include any external, unforeseeable, and irresistible event as defined in Article 1148 of the French Civil Code.

Article 11. Protection of personal data: In accordance with the French Data Protection Act of 6 January 1978, as amended, you have the right to access, modify, object to, and rectify your personal data. By agreeing to these terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract.

Article 12. Applicable law in case of disputes: The language of this contract is French. These terms and conditions of sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 13. Liability clause in case of confirmed delivery

1. Delivery confirmation

An order is considered as delivered and finalized provided that the carrier indicates the package as “delivered” and/or provides proof of delivery (e.g. tracking with “delivered” status, photo of the package deposited, signature of the recipient, etc.).

2. Responsibility after delivery

Once the delivery has been confirmed by the carrier, the seller's responsibility ends. The customer becomes solely responsible for the package, of his condition and his recovery.

3. Loss or theft after delivery

If a package is marked as delivered but not found, the customer must:

• Check with those around you (neighbors, concierge, family, etc.).

• Contact the carrier for more information.

• In case of suspected theft, file a complaint with the relevant authorities and request an official certificate of loss/theft from the carrier.

4. Claims and appeals

Any claim related to a delivered but not found package must be accompanied by a certificate of theft or loss issued by the carrier.
Without this document, No refunds or returns will be issued..

5. Dispute prevention

To avoid any delivery problems, the customer is strongly advised to:

• Prioritize a delivery to a collection point if available.

• Opting for a delivery method requiring signature when offered.

By validating their order, the customer acknowledges having read and accepted these conditions.