Privacy Policy
This Privacy Policy describes how AIRTRAVIA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on airtravia.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you", "your", and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “ Last Updated ” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term " personal information ", we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit directly to us through our Services may include :
- Contact information including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used to ensure account security.
- Customer service information including information you choose to include in communications exchanged with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide us directly with certain information about yourself. Failure to provide this information may prevent you from using or accessing these features.
What information do we collect about your usage ?
We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels, and similar technologies (“ Cookies ”).Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as :
- Companies that support our Site and Services, such as Shopify.
- Our payment processing entities, which collect payment information (for example, bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, for the purpose of executing the contract we have entered into with you.
- When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy.See also the section below, Websites and Third-Party Links.
How we use your personal information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating possible returns and exchanges, as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use.In this case, Shopify will process your information as outlined in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention.We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicate with you and improve the Services. We use your personal information to provide you with customer service and improve our Services.This is in our legitimate interest in order to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you, according to Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services).We may also allow third parties and service providers to use Cookies on our Site in order to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser controls. Please keep in mind that deleting or blocking Cookies may impair your user experience and cause certain Services, including some features and general functionalities, to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent the way we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you inform us of your preference via GPC, we will treat this signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device and, if we are able to associate the device sending the signal with a Shopify account, we will also apply this request to the account. To learn more about Global Privacy Control (GPC), you can visit https://globalprivacycontrol.org/. In addition to Global Privacy Control, we do not recognize other do-not-track signals (“ Do Not Track ”) that may be sent from your web browser or device.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, for legitimate purposes, and for other reasons subject to this Privacy Policy. This may include, in particular :
- Suppliers or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
- With business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest of running a successful business.
- In the context of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
In the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described above in the sections “ How we collect and use your personal information ” and “ How we disclose personal information ” :
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.
We have “ sold ” and “ shared ” (as these terms are defined under applicable law) personal information in the past 12 months for the purpose of carrying out advertising and marketing activities, as follows.
| Categories of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage data | Business and marketing partners |
Websites and third-party links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use.We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of said third-party platforms, without any limitation on how we or a third party may use it. The inclusion of such links does not, in itself, imply an endorsement of the content of said platforms or their owners or operators, except in situations stated within the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we do not actually know that we “ share ” or “ sell ” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable and we cannot guarantee “ absolute security ”.Moreover, all information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on various factors, such as whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on your place of residence, you may be entitled to all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.
- Right of Access / Right to Know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion : You may have the right to request that we delete the personal information we hold about you.
- Right to Correction : You may have the right to request that we correct the personal information we hold about you.
- Right to Portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Refuse Sale, Sharing, or Targeted Advertising : You may have the right to ask us not to “ sell ” or “ share ” your personal information or to opt out of the processing of your personal information for purposes considered as “ targeted advertising ,” as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the “ sale ” or “ sharing ” of information for the device and browser you use to visit the Site.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent : When we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
- Managing communication preferences : We may send you promotional emails that you can opt out of at any time by using the unsubscribe option displayed in our emails.If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.Before accepting such a request from an agent, we will require that they provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with your local data protection authority.For the EEA, you will find here a list of supervisory authorities responsible for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and by third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is made to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or send us an email at contact@airtravia.com.
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.
We respect your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned cart reminders), SMS marketing offers, and transactional SMS, including review requests from us.Acceptance data and consent for text messaging will not be shared with any third parties, except for messaging partners, for the purpose of enabling and operating our text messaging program.
Acceptance data and consent for text messaging will not be shared with third parties, except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to track the items you have placed in your cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.
