Warranty & After-Sales Service – AIRTRAVIA

AIRTRAVIA products are designed to deliver durability, reliability and performance for years to come.
As a consumer, you benefit from:

• Mandatory statutory guarantees (conformity & hidden defects).
• The AIRTRAVIA commercial warranty of 3 years, covering all our travel bags and accessories.

1. Statutory guarantees (France / European Union)

Statutory guarantees apply automatically to any purchase made by a consumer from a professional seller.

1.1. Statutory guarantee of conformity (2 years)

Under Articles L.217-3 and subsequent articles of the French Consumer Code, a product conforms when it:

• Matches the description provided at the time of sale,
• Is fit for the purpose normally expected of a product of the same type,
• Offers the quality and durability a consumer can reasonably expect.

Duration:
You have 2 years from receipt of the product to report a lack of conformity.

Your rights:

• Repair,
• Or replacement,
• And if neither option is possible: a partial or full refund.

This statutory guarantee applies independently of our commercial warranty of 3 years.

1.2. Statutory guarantee against hidden defects

Under Articles 1641 and subsequent articles of the French Civil Code, this guarantee covers defects that were not visible at the time of purchase and that:

• Make the product unfit for its intended use,
• Or significantly reduce its usefulness.

Your rights:

• Return the product for a refund,
• Or keep the product and receive a price reduction.

2. AIRTRAVIA commercial warranty – 3 years

In addition to statutory guarantees, all AIRTRAVIA bags come with a commercial warranty of 3 years, covering manufacturing or material defects.

2.1. What is covered

The following are covered for 3 years:

• Seams (abnormal breakage, premature unravelling),
• Zips with defects unrelated to excessive use,
• Straps, handles, fastenings, carabiners,
• Buckles and compression systems,
• Material defects (fabric, lining, reinforcements) under normal use.

Depending on the circumstances, AIRTRAVIA® may:

• Repair the item,
• Replace it with an identical or equivalent model,
• Or offer store credit or a refund of the amount paid.

3. Commercial warranty limitations

The warranty does not cover:

• Normal wear and tear (abrasion, slight fading, micro-scratches, softening of the fabric),
• Cosmetic damage that does not affect the product’s functionality,
• Damage caused by:
• Overloading,
• Improper care,
• Extreme exposure (excessive heat, prolonged moisture, solvents),
• Impact, dropping or crushing,
• Damage caused by transport operators (airlines, buses, taxis, etc.),
• Loss or theft of the product,
• Repairs carried out by an unauthorised service provider.

The following are also not covered:

• Items carried in the bag,
• Consequential losses (lost earnings, travel expenses, missed connections, etc.).

4. How to make a warranty claim?

For any claim under a statutory guarantee or commercial warranty, please contact us:

📧 support@airtravia.com

Please include:

• Your name and contact details,
• Your order number,
• The place and date of purchase,
• A description of the issue,
• Photos/videos of the defect.

We will review your claim and get back to you with the appropriate next steps (repair, replacement, return if needed…).

5. How statutory guarantees and the commercial warranty work together

Statutory guarantees always apply and are in no way limited by the AIRTRAVIA commercial warranty.
The commercial warranty of 3 years is an additional benefit offered to customers.